At Mission we understand that an emergency can happen and we will try to be as accommodating as possible. In this event the following policy will apply:
If I (the trainer) cancels or runs late.
If I am forced to cancel our session within 12 hours I will make up the session at no charge to you.
If I am forced to cancel our session giving you more than 12 hours’ notice I will reschedule as soon as possible.
If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.
If you (the client) cancel or run late
If a client has to cancel or reschedule any previously scheduled appointments, the client must cancel at least 12 hours in advance of the scheduled appointment.
If a client does not cancel or reschedule an appointment at least 12 hours in advance, Mission Limited reserves the right to charge the session. If a client is on a package - one session will be taken due to cancellation.
If a client fails to appear for a scheduled appointment, Mission Limited reserves the right to charge for the session. If a client is on a package - one session will be taken due to not showing up.
Purchased packages are non-refundable
All cancellations must be made 12 hours in advance through the booking system, phone, text or email.